1827116 - Rating not determined (Grey) at SAP EarlyWatch Alert

Symptom

In SAP EarlyWatch Alert (EWA) the rating is not determined (grey rating):

Section 1 Service Summary of the document shows message:

Some essential service data for the EarlyWatch Alert session is missing. Therefore, no rating is assigned.
Check the details in the "Service Preparation and Service Data Quality" section.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP Solution Manager 7.1
SAP Solution Manager 7.2
SAP Solution Manager Diagnostics

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

Ursachenanalyse, Transaktion, Systemlastanalyse, ACTIVETHREADSCOUNT / metric type: JAVA MEMORY USAGE , metric name: EFFECTIVE OLD SPACE USAGE (%) / metric type: JAVA MEMORY USAGE , metric name: FULLGC FRACTION (%) used in section 'Java System Data for'. Metrik, No performance data is returned from BW Infocube Infocube 0SMD_MPEH, metric type Application Threads metric name: ACTIVETHREADSCOUNT used in section Java System Data for, No performance data is returned from BW InfoCube. Infocube: 0SMD_MPEH , metric type: JAVA MEMORY USAGE , metric name: % GC TIME (LAST 5 MINUTES) used in section 'Java System Data for, No performance data is returned from BW InfoCube. Infocube: 0SMD_MPEH , metric type: JAVA MEMORY USAGE , metric name: EFFECTIVE OLD SPACE USAGE (%), No performance data is returned from BW InfoCube. Infocube: 0SMD_MPEH , metric type: JAVA MEMORY USAGE , metric name: FULLGC FRACTION (%), Hardware Capacity checks could not be run successfully due to missing data, , KBA , SV-SMG-INS-DIA , Configuration of Root Cause Analysis related infrastructure , Problem

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