1827116 - Rating not determined (Grey) at SAP EarlyWatch Alert

Symptom

In SAP EarlyWatch Alert (EWA) the rating is not determined (grey rating):

Section 1 Service Summary of the document shows message:

Some essential service data for the EarlyWatch Alert session is missing. Therefore, no rating is assigned.
Check the details in the "Service Preparation and Service Data Quality" section.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP Solution Manager 7.1
SAP Solution Manager 7.2
SAP Solution Manager Diagnostics

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

No performance data returned from BW Infocube, OSMD_MPEH, JAVA MEMORY USAGE, EFFECTIVE OLD SPACE USAGE, FULLGC FRACTION, ACTIVETHREADSCOUNT, % GC TIME (LAST 5 MINUTES), Hardware capacity checks , KBA , SV-SMG-INS-DIA , Configuration of Root Cause Analysis related infrastructure , Problem

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