1827965 - CRM Service request Date calculation is not working when priority value is moved from blank

Symptom

Header date calculation is not happening when priority is changed from blank to any other in service request.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP Customer Relationship Management (CRM)
SAP enhancement package for SAP CRM
SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 2006s 2.0 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0

Keywords

Service request , Priority , SRV_RREADY, SRV_RFIRST , empty, CRMV_EVENT, BUS2000223, CRM_SRQM_DATES_UPDATE_HEAD_EC, AFTER_CREATE, APPOINTMENT , KBA , CRM-BTX-SRQ-SLA , Service Level Management , CRM-BF-DAT , Date Management , Problem

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