1828796 - Error "Failed to retrieve the list of explorable entities from the server. Request timed out." when logging in Explorer

• Unable to use Explorer
• Error "Failed to retrieve the list of explorable entities from the server. Request timed out." when opening Explorer from both URL and BI Launchpad
• After the error message there are no data sources or contents available in Explorer - Source Unavailable
• Restarting the Explorer servers or the SIA do not help
• Explorer Exploration server log contains:
  Failed to contact master. Flushing ServiceLocator cache..
  server '<node_name>.ExplorerExplorationServer' workload notification sending failed:

• SAP BusinessObjects BI 4.0

polestar , KBA , BI-RA-EXP , Obsolete: Polestar, Explorer , BI-BIP , Business intelligence platform , Problem