SAP Knowledge Base Article - Public

1829880 - Bookmarks incorrect when exporting a report to PDF format from Crystal Reports


  • Bookmarks incorrect.
  • Report exported to PDF generates wrong group tree.
  • When exporting a report to PDF format from Crystal Reports, the group tree is different than the bookmarks generated for the PDF document.
  • Note: Images and data in this SAP Knowledge Base Article is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP Crystal Reports 2008
  • SAP Crystal Reports 2011
  • SAP Crystal Reports 2013

Reproducing the Issue

  1. In Crystal Reports, create a report off any data source.
  2. Insert multiple groups.
  3. Set the first group of the report to display in hierarchical order.
    • 3.1 Under the menu "Report", select "Hierarchical Grouping Options..."
    • 3.2 In the “Hierarchical Group Options” window, check the option “Sort Data Hierarchically”

    PDF Export issue 01.png

    • 3.3 Select the "Parent ID" database field, and click "OK"
  1. Create a conditional suppression for the hierarchical group.
  2. Export the report to PDF format, and check the option to export the group tree.
    • 5.1 In the "Export options" window when exporting to PDF, check the option "Create bookmarks from group tree", and click "OK"

    PDF Export issue 02.png

  1. Open the exported report in Adobe Reader, and notice the bookmarks is different in the PDF document than the Group Tree in Crystal Reports.


  • This issue only occurs when the hierarchical group is conditionally suppressed.
  • The issue has been identified and logged under Problem Report ID ADAPT01685304


  • The issue is resolved in the following product updates and above:
    • Crystal Reports 2008:
      • Fix Pack 5.5
      • Fix Pack 6.2
      • Service Pack 7
    • Crystal Reports 2013:
      • Support Pack 01
    • SAP Crystal Reports Developer for Visual Studio:


CR , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Bug Filed


Crystal Reports 2008 V0 ; Crystal Reports 2008 V1 ; SAP Crystal Reports 2011 ; SAP Crystal Reports 2011, feature pack 03 ; SAP Crystal Reports 2013