SAP Knowledge Base Article - Preview

1830196 - Wrong Information in SolMan Incident When Creating a Message from Managed Systems

Symptom

  • IBase Component is not automatically filled when a message is created from managed system to solution manager
  • IBase Component not determined when creating a support incident from managed systems.
  • Reported by and Sold-to Party partners not populated
  • Wrong installation number in SAP Collaboration AB when a message is created from managed system to solution manager

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental


Read more...

Environment

  • SAP Solution Manager 7.0
  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2

Product

SAP Solution Manager 7.0 ; SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

IBase, IBase Component, Create Support message, Incident, IBase not found, IBase not determined, IBase missing, reporter, Managed system, satellite system, SolMan, BCOS_CUST, TST_CUS, Installation Number, Wrong Installation Number, SAP Collaboration , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.