Symptom
- In BI Launchpad and Central Management Console (CMC) the folder tree keeps spinning upon clicking on + to expand the folder
- In BI Launchpad document list, an expanded folder in folder tree keeps spinning at times (intermittent) without displaying contents on the main detail pane towards right.
- Clicking or expanding other folders does not work in this state
- A browser refresh or the clicking on Refresh within Launchpad resets the behavior
- The following request times out:
/BOE/portal/1302191324/InfoViewAppActions/ajaxUre/ajaxRequest
HTTP 500 The request has timed out. - Fiddler trace shows the below error for that request
HTTP/1.1 500 Internal Server Error
"The request has timed out.
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Environment
- SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.0 / 4.1 / 4.2)
- Windows
- Linux / Unix
Product
SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2
Keywords
BI4 4.0 folder tree spin spinning timeout performance hanging hung freeze , KBA , not opening , tree , spinning , folder , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Bug Filed
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