SAP Knowledge Base Article - Preview

1831166 - How to resolve hanging threads in WebSphere when viewing XI 3.1 Web Intelligence documents in the DHTML viewer.

Symptom

  • Users viewing Web Intelligence documents in the DHTML viewer for XI 3.1 BusinessObjects Enterprise.
  • Threads deadlock is detected in the BusinessObjects ReportEngine Java (REBean) class com.businessobjects.adv_ivcdzview.CleanupWebSession and the IBM WebSphere class com.ibm.ws.webcontainer.httpsession.SessionData
  • Acculumulation of hung threads in WebSphere eventually lead to degradation of performance.
  • Restart of WebSphere causes reset of performance problems.


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Product

SAP BusinessObjects Enterprise XI 3.1

Keywords

KBA , BI-RA-WBI , Web Intelligence , Bug Filed

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