You need that an Incoming E-mail handled by ERMS Workflow (WS00200001) would NOT be delivered to CRM Agent Inbox, but you need to be able to do further actions, like setting a parameter, create a task, etc. (E.g. when ERMS is handling an unsubscribe E-mail from SAP CRM Marketing, as explained in SAP Note 1455745).
WS00200001, TS00207914, DELETEFLAG, STOPPROCESSINGFLAG, SWP 088, SWP088 , KBA , CRM-IC-EMS , E-Mail Response Management System , How To
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