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1834097 - Error: "Failed to lookup External Link for:" in the portal – how to proceed the investigation

Symptom

  • While using SAP Enterprise portal you get an exception with the message "Failed to lookup External Link for: portal_content/...".
  • The exception can be presented to the end user while accessing the portal, logged on defaultTrace files, or both.
  • Exception found in the defaultTrace file:
    Exception when calling ObjectFactory for portal_content/**********/*****/********/**********/****************/*********************/**************
    [EXCEPTION]
    com.sapportals.portal.prt.runtime.PortalRuntimeException: Failed to lookup External Link for: portal_content/**********/*****/********/**********/****************/*********************/**************
  • Browser exception in portal runtime:
    Screenshot Blured.png


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Environment

SAP Enterprise Portal (EP)

Product

SAP NetWeaver 7.0 ; SAP NetWeaver 7.3 ; SAP NetWeaver Composition Environment 7.1 ; SAP NetWeaver Composition Environment 7.2 ; SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP NetWeaver 7.3 ; SAP enhancement package 1 for SAP NetWeaver Composition Environment 7.1 ; SAP enhancement package 2 for SAP NetWeaver 7.0 ; SAP enhancement package 3 for SAP NetWeaver 7.0

Keywords

ExternalLink, Not Found, Portal Content Management, inconsistency , KBA , BC-PIN-PCD , PCD Generic Layer Services , EP-PIN-PCD , Portal Content Directory , How To

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