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SAP Knowledge Base Article - PreviewSymptom
- You find it time consuming to gather all the data associated with a work item when troubleshooting a workflow runtime issue in your system.
- You are not aware of all the transactions needed to gather the workflow runtime information so you cannot fully troubleshoot workflow issues.
- You have encountered a possible product error in the workflow runtime (work item ID in error or hanging) and need to open a message with SAP Support. You are not sure what information you should provide in the support message to SAP or how to gather it.
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Environment
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SAP Basis Release 711 and higher
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Workflow environment
Product
SAP NetWeaver 7.0 ; SAP NetWeaver 7.3 ; SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP NetWeaver 7.3 ; SAP enhancement package 2 for SAP NetWeaver 7.0 ; SAP enhancement package 3 for SAP NetWeaver 7.0
Keywords
OK CODE, SUPP, XML tree, support, tips and tricks, troubleshooting, guide, help, error, WF_GDPR , KBA , BC-BMT-WFM , Business Workflow , Product Enhancement
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