SAP Knowledge Base Article - Public

1836112 - Not Possible to Cancel a Customer Contract

Symptom

It is not possible to cancel a customer contract.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Sales Orders work center.
  2. Go to the Contracts view.
  3. Search for the contract ABC (ABC represents the ID of the contract).
  4. Edit the contract ABC and select the View All button.
  5. Go to the General tab and select the Renewal and Cancelation subtab.

Cancelation Reason field is grayed out, hence it is not possible to cancel the contract.

Cause

Since the Fulfillment Status of the Item is Finished for the reported contract, the cancelation is not possible anymore.

Follow the steps below to check the Fulfillment Status:

  1. Go to the Sales Orders work center.
  2. Go to the Contracts view.
  3. Search for the contract ABC.
  4. Edit the contract ABC and select the View All button.
  5. Go to the Items tab and select the line Item.

Check for the Fulfillment Status field.

Resolution

This is the expected system behavior.

Keywords

customer contract, sales order, fulfillment, status, cancelation not possible, cancelation reason, grayed out. , KBA , AP-SLO , Sales Order Processing , How To

Product

SAP Business ByDesign all versions