SAP Knowledge Base Article - Preview

1837947 - Error: 'Connect to Message Server Failed' when refreshing a report based on an SAP BW Query in Crystal Reports, or in SAP BI LaunchPad

Symptom

  • Fails to logon.
  • Unable to refresh report based off an SAP BW BEx Query in Crystal Reports.
  • When performing a trace, it generates the error: 'Connect to Message Server Failed' 
  • When attempting to refresh a report based off an SAP BW BEx Query in SAP BI LaunchPad, it fails with the error:
              
      "The viewer could not process an event.  The database logon information for this report is either incomplete or incorrect.
      [] ------Error code:0[CRWEB00000119]"


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Environment

  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016
  • SAP Crystal Reports 2020
        
  • SAP BusinessObjects Business Intelligence Platform 4.1
  • SAP BusinessObjects Business Intelligence Platform 4.2
  • SAP BusinessObjects Business Intelligence Platform 4.3
           
  • SAP BW 7.4
  • SAP BW 7.5

Product

SAP Crystal Reports 2013 ; SAP Crystal Reports 2016 ; SAP Crystal Reports 2020

Keywords

CR, SAPBW , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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