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SAP Knowledge Base Article - PreviewSymptom
Occasionally, an inbound call is overflowed back to the original queue it came from, despite the destination queue not been configured to overflow.
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Environment
- SAP Business Communication Management 7.0.3.0
- SAP Business Communication Management 7.0.3.100 (Support Pack 3 Patch 1)
Product
SAP Contact Center, on-premise edition 7.0
Keywords
KBA , CRM-CCI , Contact Center Infrastructure , Problem
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