Symptom
- Live Office toolbar is not activated after launching Microsoft Office applications.
- The Live Office add-in is not listed under the isntalled Microsoft Office add-ins.
- Registry entry "CrystalOfficeAddins.CrystalComAddin.7" is missing on the below registry path for the users:
- HKEY_USERS\S-xx-xx-xxxxxx\Software\MicrosoftOffice\[Office application name e.g. Excel/Word/Outlook/PowerPoint]\Addins
- where S-xx-xx-xxxxxx corresponds to the user ID
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Environment
- SAP BusinessObjects Business Intelligence Platform 4.x
- Live Office
Product
SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2
Keywords
Live Office, Liveoffice, addin, add-in, add-on, addon, plugin, plug-in, enable, disable, not listed, not available, not visible, missing, toolbar, com add-in, register, regsvr32, crystal_addin_framework.dll , KBA , BI-BIP-LO , Live Office , Problem
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