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1839157 - Live Office add-in is not listed under the isntalled Microsoft Office add-ins

Symptom

  • Live Office toolbar is not activated after launching Microsoft Office applications.
  • The Live Office add-in is not listed under the isntalled Microsoft Office add-ins.
  • Registry entry "CrystalOfficeAddins.CrystalComAddin.7" is missing on the below registry path for the users:
    • HKEY_USERS\S-xx-xx-xxxxxx\Software\MicrosoftOffice\[Office application name e.g. Excel/Word/Outlook/PowerPoint]\Addins
    • where   S-xx-xx-xxxxxx corresponds to the user ID


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x
  • Live Office

Product

SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

Live Office, Liveoffice, addin, add-in, add-on, addon, plugin, plug-in, enable, disable, not listed, not available, not visible, missing, toolbar, com add-in, register, regsvr32, crystal_addin_framework.dll , KBA , BI-BIP-LO , Live Office , Problem

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