Symptom
When a managed system goes down for a regularly scheduled offline backup, or if the monitored system/database is completely deactivated, many errors might show up in the system logs (transaction code SM21) of the SAP Solution Manager.
For example:
01:10:34 DIA 010 200 SOLMAN_BTC BY 2 Database error 12154 at CON 01:10:34 DIA 010 200 SOLMAN_BTC BY 0 > con=2(databasehost:41521/SOL): ORA-12154: TNS:could not resolve 01:10:34 DIA 010 200 SOLMAN_BTC BY 0 > the connect identifier specified |
07:09:54 DIA 059 100 SM_EFWK BY 2 Database error 12170 at CON 07:09:54 DIA 059 100 SM_EFWK BY 0 > con=2 (dbhostname:1595/SID): ORA-12170: TNS:Connect timeout 07:09:54 DIA 059 100 SM_EFWK BY 0 > occurred 07:09:54 DIA 059 100 SM_EFWK BY 1 Database error 12170 |
For other database types, the database error code might be different.
E.g. Database error -10709 at CON.
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Environment
- SAP Solution Manager 7.10
- SAP Solution Manager 7.20
- SAP Solution Manager Diagnostics
Product
Keywords
database errors in SM21 for SM_EFWK; Oracle, HANA, Database error -10709 at CON , KBA , ora , syslog , SV-SMG-INS-DIA , Configuration of Root Cause Analysis related infrastructure , SV-SMG-MON-ALR , Monitoring/Alerting/Reporting Infrastructure , SV-SMG-DIA-SRV-EFW , Extractor Framework , Problem
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