Symptom
- SAP BusinessObjects Business Intelligence (BI) Client Application crashes
- Platform workflow (eg. Promotion Management) fails
- SAP Product Support asked to collect Process Monitor trace file.
- How to use Sysinternals Process Monitor utility?
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Environment
- SAP BusinessObjects Business Intelligence Platform 4.x & Client Tools
- SAP Crystal Reports 2013, 2016, 2020
- SAP Crystal Reports for Enterprise 4.1, 4.2, 4.3
- Live Office (LO)
- Information Design tool (IDT) / Universe Design tool (UDT)
- Web Intelligence Rich Client (WIRC)
- Microsoft Windows Operating system (client and server)
- SAP Lumira (Discovery & Designer)
- wdeploy.bat (executed in command line mode)
- Promotion Management (Web GUI, Wizard/PMW, LCMCLI)
Product
SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.0, feature pack 3 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Enterprise XI 3.0 ; SAP BusinessObjects Enterprise XI 3.1
Keywords
ProcMon; procmon.exe; Pro Mon; trace; tracing; windows; os; troubleshoot; threads; performance; process; freeze; crash; wdeploy; , KBA , BI , Business intelligence solutions , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , BI-LUM-DIS , Lumira Desktop/Discovery , How To
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