SAP Knowledge Base Article - Preview

1842413 - How to use Process Monitor with the SAP BusinessObjects Business Intelligence Platform & Client Tools?

Symptom

  • SAP BusinessObjects Business Intelligence (BI) Client Application crashes
  • Platform workflow (eg. Promotion Management) fails
  • SAP Product Support asked to collect Process Monitor trace file.
  • How to use Sysinternals Process Monitor utility?


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Environment

  • SAP BusinessObjects Business Intelligence Platform 2025 & Client Tools 
  • SAP BusinessObjects Business Intelligence Platform 4.1, 4.2, 4.3 & Client Tools 
  • SAP Crystal Reports 2016, 2020, 2025
  • SAP Crystal Reports for Enterprise 4.1, 4.2, 4.3
  • Live Office (LO)
  • Information Design tool (IDT) / Universe Design tool (UDT)
  • Web Intelligence Rich Client (WIRC)
  • Microsoft Windows Operating system (client and server)
  • SAP Lumira (Discovery & Designer)
  • wdeploy.bat (executed in command line mode)
  • Promotion Management (Web GUI, Wizard/PMW, LCMCLI)

Product

SAP BusinessObjects Business Intelligence platform 2025 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

ProcMon; procmon.exe; Pro Mon; trace; tracing; windows; os; troubleshoot; threads; performance; process; freeze; crash; wdeploy; , KBA , BI , Business intelligence solutions , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , BI-LUM-DIS , Lumira Desktop/Discovery , How To

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