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SAP Knowledge Base Article - PreviewSymptom
When a call is received in queue while the agent is using MTD Mode (Multi Terminal Desktop Mode) and on a hard phone "land line", the caller hears the prompt and ring at the same time.
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Environment
SAP Business Communication Management 7.0.3
Product
SAP Contact Center, on-premise edition 7.0
Keywords
KBA , CRM-CCI , Contact Center Infrastructure , Problem
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