1842840 - Diagnostics Agent disconnecting from Solution Manager System - Solution Manager

Symptom

Diagnostics Agents are disconnecting from SAP Solution Manager sometimes
As result: The Diagnostics Agent is not online under tab Connected Agents in Agent Administration UI under http://<host>:<port>/smd/AgentAdmin

In SMDSystem.X.log log file of the Diagnostics Agent logs there is the following error:

Mar 20, 2013 2:41:34 PM [Thread[Connector,5,main] ] Error [ms://<host>:8113/P4] Ping failed (com.sap.smd.server.exec.asio.TimeOutError) com.sap.smd.server.util.concurrent.TimeoutException
[EXCEPTION]
Time out occurred when calling method 'ping' on object [com.sap.smd.api.ISMDServerHandle_Stub@522912ff] after 30001 ms.
possible cause: com.sap.smd.server.util.concurrent.TimeoutException
at com.sap.smd.server.exec.asio.AsioInvocationHandler.invoke(AsioInvocationHandler.java:140)

Disclamer: "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP Solution Manager 7.1
SAP Solution Manager 7.2

Product

SAP Solution Manager 7.1 ; SAP enhancement package 1 for SAP Solution Manager 7.0

Keywords

Diagnostic Agenten verlieren Verbindung, SMD Agenten stürzen ohne ersichtlichen Grund ab, smd agent automatically stopped, transaction Ping failed (com.sap.smd.server.exec.asio.TimeOutError com.sap.smd.server.util.concurrent.TimeoutException
[EXCEPTION] , KBA , SV-SMG-DIA-SRV-AGT , Agent Framework , Problem

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