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SAP Knowledge Base Article - PreviewSymptom
- Users listening to a voice recording hear the same recording repeated twice in single recording file
- The recording time is double compared to the actual talk time displayed in the Online Monitoring Tool
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
Recording, doubled, twice, recordings, duplicate recordings, talktime, BCM, CCI , KBA , CRM-CCI , Contact Center Infrastructure , How To
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