Symptom
- The confirmed business partners are not automatically added to a newly created business transaction as expected
- Confirmed business partners (e.g. account and contact person) is not assigned to the interaction record
- User gets error Customizing settings missing. Assign partner functions to <your interaction record type> (CRM_IC_IARECORD 008)
- The following error is displayed in the application log:
"Inconsistent Customizing; check partner function <Partner_Function_Name> in object model
( error message ICCMP_BTX 014) where Partner_Function_Name is the name of a customer specific partner function
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
- SAP Customer Relationship Management 7.0 and higher
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
Product
SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions
Keywords
Confirmed business partners, Main business partners, Business transaction , KBA , CRM-IC-BF , Basic Functions for Business Transactions , CRM-IC-SEA , Account Identification , CRM-IC-INR , Interaction Record , CRM-IC-BF-PAR , Partner Processing , Problem
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