SAP Knowledge Base Article - Preview

1848459 - How to get SAP Partner support or help for the SAP PartnerEdge portal


  • How to get help with SAP PartnerEdge
  • Your end customer is not visible
  • PRM role of a user cannot be removed
  • How to get to the SAP PartnerEdge web site
  • The support provider role is not assigned
  • How to find out who my Security Manager is 
  • You are an SAP Partner and require SAP support for your end customer
  • Request to remove the partner status as of partner support switch
  • Your end customer should not be able to open incidents on a specific installation supported by you
  • You are not able to authorize a S-User of your customer number being able to access your end customer's installation



SAP PartnerEdge portal


SU role, Partner S-User, PRM, PRM_CP , KBA , prm_cp , XX-SER-SAPSMP-SUP , Support Applications , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , XX-SER-SAPSMP-USR , User Administration , How To

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