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1851368 - Tips on checking component assignment for creating a customer message

Symptom

  • Creating customer incidents under the correct application component will make a specialist in the area to be assigned at once, thus leading to a quicker resolution of the issue, or vice versa.
  • In this note, we list some general examples about how to check component assignment before you create a customer message.
  • Please be noted this is just general guide information for you.
  • The component you chose when posting customer messages according to this note still might be changed again by SAP on a case by case basis.

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Environment

  • Human Capital Management (HCM)
  • SAP ERP 6.0
  • SAP ERP Core Component 6.0
  • SAP enhancement package 1 for SAP ERP 6.0
  • SAP enhancement package 2 for SAP ERP 6.0
  • SAP enhancement package 3 for SAP ERP 6.0
  • SAP enhancement package 4 for SAP ERP 6.0
  • SAP enhancement package 4 for SAP ERP 6.0 on SAP enhancement package for SAP NetWeaver 7.0
  • SAP enhancement package 5 for SAP ERP 6.0
  • SAP enhancement package 6 for SAP ERP 6.0
  • SAP enhancement package 7 for SAP ERP 6.0
  • SAP enhancement package 8 for SAP ERP 6.0
  • SAP enhancement package 6 for SAP ERP 6.0, version for SAP HANA

Product

SAP ERP 6.0 ; SAP ERP Central Component 6.0 ; SAP enhancement package 1 for SAP ERP 6.0 ; SAP enhancement package 2 for SAP ERP 6.0 ; SAP enhancement package 3 for SAP ERP 6.0 ; SAP enhancement package 4 for SAP ERP 6.0 ; SAP enhancement package 4 for SAP ERP 6.0 on SAP enhancement package for SAP NetWeaver 7.0 ; SAP enhancement package 5 for SAP ERP 6.0 ; SAP enhancement package 6 for SAP ERP 6.0 ; SAP enhancement package 6 for SAP ERP 6.0, version for SAP HANA ; SAP enhancement package 7 for SAP ERP 6.0 ; SAP enhancement package 8 for SAP ERP 6.0

Keywords

KBA , help>create support message , PY-JP , Japan , FI-TV , Business Trip Management , PA-PA-XX , General Parts , PY-XX , Payroll: General Parts , BC-BMT-OM , Organizational Management , PY-AU , Australia , PA-PA-JP , Japan , PA-PD-PM , Objective Setting and Appraisals , PT-RC , Time Data Recording and Management , PA-ER , E-Recruiting , PY-KR , South Korea , PY-SG , Singapore , PY-ID , Indonesia , How To

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