SAP Knowledge Base Article - Preview

1852645 - CCtr- German shortcut keyboard keys to invoke the @ symbol also set the workmodes ready/not ready [Video]


In SAP Contact Center (AKA BCM), when a German keyboard is used to and the agent tries to invoke the "@" symbol through the keyboard sequence (Alt+ Ctrl+ Q), this also makes CDT togles between "Ready and NotReady modes).



SAP Contact Center 7.0


SAP Contact Center, on-premise edition 7.0


Ctrl+Alt+Q, keboard, Not Ready, Ready, OnKeyDown.jsc, CDT, @ , KBA , video , gscnawest_video , CRM-CCI , Contact Center Infrastructure , Problem

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