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SAP Knowledge Base Article - PreviewSymptom
Call center agents are no longer able to receive queue calls when on SAP Business Communication Management Support Pack 4.
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Environment
- SAP Business Communication Management 7.0.4 and Patch 100
- SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
KBA , CRM-CCI , Contact Center Infrastructure , Problem
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