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SAP Knowledge Base Article - PreviewSymptom
Incoming chat request into the queue are no longer being allocated to chat queue agents after the system has upgraded to SAP Business Communication Management 7.0.4.100.
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Environment
SAP Business Communication Management 7.0.4.100
Product
SAP Contact Center, on-premise edition 7.0
Keywords
KBA , CRM-CCI , Contact Center Infrastructure , Problem
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