SAP Knowledge Base Article - Preview

1855827 - Pop-up window for entering Current Processor cannot be closed in CRM Web UI


  • When switching into edit mode in an Incident, normally a small pop-up displays, asking " Enter your business partner as the processor ? "
  • Most of the time this functions normally, but sometimes the pop-up does not open in a new window / frame and instead opens in the full screen window, replacing the view of the whole incident.
  • When this is the case, the only solution is to close the window and start the Incident Management application in a new browser (Internet Explorer / Firefox) instance. The buttons "Yes" and "No" have no effect.
  • When working on the ticket (in Edit mode), in the Processor field where you can use the F4-Help, the Selection Webpage dialog (pop-up) window opens up. Sometimes it opens the way it should open but sometimes it blocks the whole screen and it is not possible to return to the ticket.
  • All the work done on the ticket is lost, it is not possible to send or save the ticket. The only way is to start over again.



  • SAP Solution Manager 7.1 SP05 to SP09
  • CRM Web UI


SAP Solution Manager 7.1


Robustness, BTF Editor, mandatory fields, navigate anyways, DoValidate_BTFEditor, AIC_ASSIGN_PROCESSOR, AUTO_NONE_POPUP, AUTO_POPUP_NO2READONLY, AUTO_POPUP_NO2EDIT, navigate anyways. SOLMAN , KBA , SV-SMG-SUP , Service Desk / Incident Management , CA-WUI-UI , User Interface , Problem

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