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1855993 - Viewing xls and pdf instances of crystal reports fail with 404 errors on Websphere BI launchpad


  • Viewing a successful xls and pdf instance of a Crystal Report based on SAP BW and using prompts fails with an HTTP 404 error on BI launchpad when deployed on Websphere Application Server.
  • Viewing same type of instances from sample Crystal and Web Intelligence reports works fine.
  • The issue is only seen on BI Launchpad deployed on Websphere.
  • The same workflow is seen to work fine when tested with BI Launchpad deployed on tomcat.
  • The issue is Replicable on SP5 patch streams Patch 5.5 and 5.7.



  • SAP BusinessObjects BI 4.0 SP5 using supported versions of Crystal Reports
  • IBM Websphere Application Server


SAP BusinessObjects Business Intelligence platform 4.0


BI4.0 BI4 CR xls pdf instance export display , KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , BI-BIP-IK , Integration; Integration kits for SAP, Baan, PeopleSoft, Sie , Problem

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