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SAP Knowledge Base Article - PreviewSymptom
SIP hard phone's DTMF's "Dual-tone multi-frequency signaling" doesn't work with Business Communication Management 7.0 with same H323 gateway settings as older BCM versions.
Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
- SAP Business Communication Management 7.0
- SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
KBA , CRM-CCI , Contact Center Infrastructure , Problem
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