SAP Knowledge Base Article - Public

1856560 - Error "Account Information Not Recognized: SDK Version 1400 does not support Crystal Enterprise version 1230" occurred while logging into CMC

Symptom

Error "Account Information Not Recognized: SDK Version 1400 does not support Crystal Enterprise version 1230" occurred while logging into CMC.

Environment

  • SAP Crystal Server 2011
  • Windows Server 2008 R2

Reproducing the Issue

  1. Log into CMC.
  2. Enter administrator credentials.
  3. Click logon button.

Cause

Host file entry not configured with host name and IP address entry.

Resolution

Add an entry in the hosts file for machine name and IP address using following example. The file is located at <system_drive>\Windows\System32\drivers\etc. Take a backup of this file and then add an entry in the file.

E. g. <IP Address of machine> <FQDN> <Hostname>

Keywords

Account Information Not Recognized, SDK Version 1400, CMC, Crystal Server 2011 , KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

Product

SAP Crystal Server 2011