SAP Knowledge Base Article - Public

1856639 - Error in Crystal Reports: Function module /CRYSTAL/GET_ODS_FIELD_INFO not found.

Symptom

  • Error: "Database connector error:  Function module /CRYSTAL/GET_ODS_FIELD_INFO not found."
  • When attempting to create a report off an SAP BW Operational Data Store (ODS) in Crystal Reports, it generates an error.

Environment

  • Crystal Reports 2008
  • Crystal Reports 2011

Reproducing the Issue

  1. In Crystal Reports, create a new report by selecting in the menu: File -> New -> Blank Report...
  2. In the "Database Expert" window, expand the "Create New Connection"
  3. Double click on "SAP Operational Data Store"
  4. Select the SAP BW System, enter the user credentials, and click "Finish"
  5. Then select the desired SAP Operational Data Store (DSO), and click on the forward arrow button to add it to the report.  
     
    It fails and displays the following error:

    "Database Connector error: Function module /CRYSTAL/GET_ODS_FIELD_INFO not found"

Cause

  • This error occur because the SAP Operational Data Store (ODS) Transports that contains the functions used by Crystal Reports to connect to the SAP ODS table has not been loaded on the SAP BW System.

Resolution

  • Load the ODS Connectivity transport to your SAP BW System.
       
    • For Crystal Reports 2011
         The SAP Integration Kit Transports are found in the installation package of Crystal Reports 2011. To extract it:
      1. Uncompressed the installation package of the version of Crystal Reports 2011 installed.
      2. Navigate to the following folder:  Collaterals/Add-Ons/SAP/Transports
      3. It will contains the necessary transports files that needs to be loaded to the SAP System.
           
    • For Crystal Reports 2008:
       The SAP Integration Kit Transports are found in the installation package of SAP BusinessObjects Integration for SAP XI 3.1. To extract it:
      1. Uncompressed the installation package of the version of SAP BusinessObjects Integration for SAP XI 3.1 installed.
      2. Navigate to the following folder:  Transports
      3. It will contains the necessary transports files that needs to be loaded to the SAP System.
         
  • Related SAP Knowledge Base Article:  1638539 - Crystal Reports based off SAP data source fails after applying an SAP NetWeaver update.

 

Keywords

CR, SAP Integration Kit Transports , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

Product

Crystal Reports 2008 V0 ; Crystal Reports 2008 V1 ; SAP Crystal Reports 2011 ; SAP Crystal Reports 2011, feature pack 03