1857439 - Customer Information Field Added at the Header Level of the Sales Order is Getting Transferred to Each Item in the Customer Invoice

The Customer Information field added at the header level of the sales order is being transferred to each item in the sales order. The expectation is that the field should only be available at the header level of the customer invoice, as in the sales order.

SAP Business ByDesign

1. Go the Sales Orders Work Center.
2. Go to the Sales Orders View.
3. Show All Orders and Find XYZ (XYZ represents the ID of the sales order).
4. Edit the sales order XYZ and select the View All tab.
5. Go the General Tab.
6. You can find the Customer Information field is available here (i. e. at header level of the sales order).
7. Now go to the Customer Invoicing Work Center.
8. Go to the Invoice Documents View.
9. Show All Invoice Documents and Find ABC (ABC is the ID of the customer invoice created for the sales order XYZ).
10. Edit the customer invoice ABC and select the View All button.
11. Go to the General Tab, you cannot find the Customer Information field added at the sales order header.
12. Go to the Items Tab, you can find that the Customer Information added for the first item.

The SAP Business ByDesign system is designed to fill the Customer Information text field when multiple invoice requests with a note on the header are combined into one invoice. The header text from the invoice request is copied to each corresponding item and stored in the Customer Information text field. This design is implemented to ensure that the header texts are not merged and cannot be stored differently.

If you do not want this then you need to remove the text from the header level before starting the invoice process. Alternatively you could create two invoices instead of one.

Customer Information, Header Level, Sales Order, Customer Invoice. , KBA , customer information (inherited) , inherited , AP-ODP-ODR , Outbound Delivery Request , How To