SAP Knowledge Base Article - Preview

1857626 - Email to support team gives "No recipient available" error in CRM WEB UI


  • The Support Team gets determined but the support team never gets an email.
  • E-mail is maintained for the "Support Team" Business partner but still gives an error.
  • Followng errors can be seen in Action logs, in the "Scheduled Actions" section of an incident:

    • No Recipient Is Available
    • Message no. SPPF_MEDIA034
    • Action could not be successfully executed




  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2
  • CRM Web UI


SAP Solution Manager 7.1 ; SAP Solution Manager 7.2


AI_SDK_TEAM_MAIL_DET, AI_CRM_IM_FULL_DATA_FORM, CL_SDK_DOC_PROC_CRM_ORDER, CRM_SRVORDER_EXEC_SMART_FORM, BP, "no Recipeint is available", Team Determination email, BRF+, Plus , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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