Symptom
- The Support Team gets determined but the support team never gets an email.
- E-mail is maintained for the "Support Team" Business partner but still gives an error.
- Followng errors can be seen in Action logs, in the "Scheduled Actions" section of an incident:
- No Recipient Is Available
- Message no. SPPF_MEDIA034
- Action could not be successfully executed
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Environment
- SAP Solution Manager 7.1
- SAP Solution Manager 7.2
- CRM Web UI
Product
SAP Solution Manager 7.1 ; SAP Solution Manager 7.2
Keywords
AI_SDK_TEAM_MAIL_DET, AI_CRM_IM_FULL_DATA_FORM, CL_SDK_DOC_PROC_CRM_ORDER, CRM_SRVORDER_EXEC_SMART_FORM, BP, "no Recipeint is available", Team Determination email, BRF+, Plus , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem
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