SAP Knowledge Base Article - Preview

1859981 - Entitlement system user repeatedly locked

Symptom

  • The entitlement system user used in Central Management Console (CMC) -> Authentication -> SAP -> Entitlement systems gets repeatedly locked
  • Updating roles and aliases may fail, the role import tab may display an error
  • Event Viewer reports error: 'CSecSAPR3Binding::XRFCCnxBroker::BorrowConnection() failed. See following log entries for details.
    Failed while trying to log on to SAP system. The following RFC error was returned: [Group, Key, Message]:  [3, "RFC_LOGON_FAILURE", "User is locked. Please notify the person responsible"]. The entitlement system has been disabled in memory. This may be because the SAP system is unavailable or because the credentials are invalid. The entitlement system has to be re-enabled before it can be used again.'

 


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Environment

  • SAP BusinessObjects Business Intelligence (BI) Platform 4.x / 2025
  • Windows
  • Linux / Unix 

Product

SAP BusinessObjects Business Intelligence platform 2025 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

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