1860913 - SUP 2.1.3 Servers comes down, for no appearent reason, and has to be restarted manually.

The SUP Server will Stop and has to be restarted manually, root cause has not be discovered yet.

The logs in the SUP Log Dir will show will show:

• mlsrv_err log:
  I. 2013-05-12 06:56:53. <Main> Shutdown request from mlstop
  I. 2013-05-12 06:56:53. <Main> MobiLink server shutting down
  I. 2013-05-12 06:56:53. <Main> MobiLink server undergoing soft shutdown
  I. 2013-05-12 06:56:53. <Main> No more new connections accepted. Completing existing synchronizations
  E. 2013-05-12 06:57:06. <Main> [-10124] The following non-daemon threads were destroyed:
• SUP Server Log:
  2013-05-12 06:56:56.610 CONSOLE MMS main [com.sybase.sup.server.Console] Stopping server...OBServiceManager:
• OBServiceManager Log:
  20130512T065644.222|1|GenericExeController detected service process for service 'MlsrvWrapper' has terminated abnormally. Restarting it...
  20130512T065644.224|1|GenericExeController.SetRegistryServiceStatus ServiceName: MlsrvWrapper, ServiceStatusStarting
• MlsrvWrapper_OBServiceManager log:
  20130327T094732.685|3|mlsrv process starting ...
  20130327T094735.760|3|mlsrv process started ...
  20130327T094735.761|3|mlsrv process exit code:
  20130327T094735.761|3|Notify SUPServerWrapper to quit ...
  20130327T094736.682|3|mlsrv process stopping ...
  20130327T094751.764|3|mlsrv process stopped ..

There also maybe a crash log \Windows\WER\ReportQueue\AppCrash_mlsrvwrapper.exe..... but with out Symbols it is normally not much use.

SUP 2.1.3

KBA , MOB-SUP-RT-ML , SUP Runtime Mobilink , How To