1862468 - Customer Invoice External Number Inconsistent with the one on the Sales Order.

Customer Invoice External Number inconsistent with the one on initial sales order.

1. Go to the Customer Invoicing work center.
2. Go to the Invoice Document view.
3. Select the relevant document.
4. Select the Edit button then go to View All.
5. In the General tab the External Reference is XXX (XXX represent ID of the external reference).

You find this ID is inconsistent with the one on relevant sales order.

This is an expected system behavior,the External Reference ID of Sales Order appears as Purchase Order ID on Customer Invoice.

You can view the External Reference ID maintained in the invoice request, which is extended from the Sales order, as the Purchase Order Id in the Items tab of the Customer Invoice document.

1. Go to the Customer Invoicing work center.
2. Go to the Invoice Document view.
3. Select relevant document and choose Edit button.
4. Go to View All then choose Items tab.
5. Under General tab you will find Purchase Order ID in Reference.

KBA 2619622 - External Reference missing from Invoice Request

External Reference; Sales Order; Invoice Request; Customer Invoice; Invoice Document; Missing; Purchase Order , KBA , AP-CI , Customer Invoice Processing , How To

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