Symptom
Customer Invoice External Number inconsistent with the one on initial sales order.
Reproducing the Issue
- Go to the Customer Invoicing work center.
- Go to the Invoice Document view.
- Select the relevant document.
- Select the Edit button then go to View All.
- In the General tab the External Reference is XXX (XXX represent ID of the external reference).
You find this ID is inconsistent with the one on relevant sales order.
Cause
This is an expected system behavior,the External Reference ID of Sales Order appears as Purchase Order ID on Customer Invoice.
Resolution
- Go to the Customer Invoicing work center.
- Go to the Invoice Document view.
- Select relevant document and choose Edit button.
- Go to View All then choose Items tab.
- Under General tab you will find Purchase Order ID in Reference.
Keywords
KBA , AP-CI , Customer Invoice Processing , How To
Product
SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1302 ; SAP Business ByDesign 1305 ; SAP Business ByDesign 1308 ; SAP Business ByDesign 1711 ; SAP Business ByDesign feature pack 4.0