SAP Knowledge Base Article - Preview

1862975 - BCM 7.0. Call does not get re-allocated to any agent serving in queue after being blind transfered back to the original queue it came from,

Symptom

  • Call does not get re-allocated to a 4th agent after a sequence of blind (unattended) transfers.
  • After a call was transferred to an agent that had an active absence profile, the call was not reallocated to any other agent in the queue.


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Environment

SAP Business Communication Management 7.0

Product

SAP Customer Relationship Management 2005 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0

Keywords

KBA , CRM-BCM-CMS , Please use CRM-CCI , Problem

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