Symptom
- Getting "Memory Full" error when creating a new Crystal Report
Environment
- Crystal Reports 2008
- Crystal Reports 2011
Reproducing the Issue
- On the machine where Crystal Reports is installed, browse to C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86.
- Rename "prompt.dll" to "prompt_old.dll".
- Launch Crystal Report designer and try to create new report.
Cause
Crystal Report is unable to find prompt.dll
Resolution
- From a working client machine of same patch, copy prompt.dll and paste it in C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86 folder of non working machine.
Keywords
KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem
Product
Crystal Reports 2008 V0 ; Crystal Reports 2008 V1 ; SAP Crystal Reports 2011