1864087 - WIJ 20002/WIS 00000 when refreshing web intelligence report which takes longer than X minutes to run

Symptom

Web Intelligence reports which take more than X minutes to run produce WIJ 20002 errors when refreshed
The following errors may appear:

Unsupported Content-Type: text/html; charset=iso-8859-1
Supported ones are: [text/xml]

Error when trying to refresh the current report

ASTools::Exception (WIS 00000)

Details:
at java.util.concurrent.FutureTask.run(FutureTask.java:138)
at javax.swing.SwingWorker.run(SwingWorker.java:317)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor:886)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
at java.lang.Thread.run(Thread.java:619)
Caused by: com.businessobjects.sdk.core.server.ServerException: ASTools::Exception
at com.businessobjects.sdk.core.server.common.CommonRequestHandler.newServerException(CommonRequestHandler)
at com.businessobjects.sdk.core.server.common.CommonRequestHandler.createAllServerExceptions(CommonRequestHandler)
at com.businessobjects.sdk.core.server.common.CommonRequestHandler.afterProcessing(CommonRequestHandler)
... 18 more

Environment

SAP Business Objects Enterprise XI 3.1
SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.x)
Websphere
IBM web server plugin

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.0, feature pack 3 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Enterprise XI 3.1

Keywords

timeout, IHS, Apache, Websphere, error, refresh, wij, jrp, webi, proxy, 4.0, 3.1 , KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

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