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1864262 - SySAM error: A license containing the configured attributes could not be obtained - SAP ASE

Symptom

  • When starting ASE, it fails to check out a valid license.
  • Key error in the message sequence is:
    Licenses exist for ASE, but a license containing the configured (PE=XX;LT=YY) attributes could not be obtained.
    Note:
     The values for PE and LT will vary depending on content of the SySAM properties file. ( $SYBASE/ASE-*/sysam/<servername>.properties )
  • As a result:
    • ASE will boot in 'grace' mode, and the license issue needs to be resolved by then or ASE will stop:
      WARNING: ASE will shutdown on Sat 04 Apr 20XX 04:33:26 PM, unless a suitable ASE_CORE license is obtained before that date.
    • If the grace period has already expired, ASE will not start at all:
      There is no valid license for ASE server product. Installation date is not found or installation grace period has expired. Server will not boot.
  • Example of a full sequence where this error is raised, showing a commonly seen PE / LT combination.
    As above, PE and LT values will vary
        SySAM: Using licenses from: /sybase/ASE/SYSAM-2_0/licenses/my_license_file.lic
        SySAM: Checked out graced license for 1 ASE_CORE (2022.0317) will expire Sat 04 Apr 2022 04:33:26 PM CEST
        SySAM: Failed to obtain license(s) for ASE_CORE feature from license file(s) or server(s).
        SySAM: Licenses exist for ASE, but a license containing the configured (PE=EE;LT=CP) attributes could not be obtained.
        Verify that ASE is configured to use the correct type of license, and either reconfigure; or generate and deploy the desired license from the SAP Support Portal.
        SySAM: License feature name: ASE_CORE
        SySAM: License search path: /sybase/ASE/SYSAM-2_0/licenses/my_license_file.lic
        SySAM: FlexNet Licensing error:-73,125
        Error: 131274, Severity: 17, State: 1
        SySAM: WARNING: ASE will shutdown on Sat 04 Apr 20XX 04:33:26 PM CEST, unless a suitable ASE_CORE license is obtained before that date.


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Environment

  • SAP Adaptive Server Enterprise (ASE) all versions
  • SySAM

Product

SAP Adaptive Server Enterprise all versions

Keywords

properties,  LT, PE , PE=EE;LT=AC , LT=SR , SR , LT=AC , AC , "a license containing the configured" , "attributes could not be obtained" , license attributes , Checked out graced license , KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , BC-DB-SYB , Business Suite on Adaptive Server Enterprise , XX-SER-LIKEY-SYB , Sybase Products , BC-SYB-SAM , Sybase Software Asset Management , Problem

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