SAP Knowledge Base Article - Public

1864776 - Error Message Triggered While Creating New Customer Return Notification: Quantity for repairs must be 1 EA for item 10

Symptom

An error message is triggered while creating new Customer Return Notification: Quantity for repairs must be 1 EA for item 10.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Inbound Logistics work center.
  2. Select common task New Customer Return Notification.
  3. Maintain necessary details like Planned Delivery Date, Ship-to Party, Ship-to Location & Sender.
  4. Select "Repair at Own Service Center" for Follow-Up Activity, an error message triggered: Quantity for repairs must be 1 EA for item XYZ.

 *XYZ represents the line item ID

Cause

This is the expected behavior for the Repair at Own Service Center or Inhouse-Repair scenario.

Here the system does not allow more than 1 item to be added, if there are more quantity need repair, add more line items while keeping 1 EA for each item.

Resolution

The SAP Business ByDesign is working as designed.

Keywords

New Customer Return Notification, 1 EA, Repair , KBA , AP-IDP , Inbound Delivery Processing , How To

Product

SAP Business ByDesign all versions