SAP Knowledge Base Article - Public

1864776 - You Get an Error Message While Creating New Customer Return Notification "Quantity for repairs must be 1 EA for item 10"

Symptom

You get an error message while creating new Customer Return Notification: Quantity for repairs must be 1 EA for item 10.

Reproducing the Issue

  1. Go to the Inbound Logistics work center.
  2. Create a New Customer Return Notification for Inhouse-Repair scenario. 
  3. Maintain necessary details like Planned Delivery Date, Ship-to Party, Ship-to Location & Sender.
  4. When you add any quantity more than 1 you get error message: Quantity for repairs must be 1 EA for item XYZ (XYZ represents the line item ID).

Cause

This is the expected behavior for the Repair at Own Service Center or Inhouse-Repair scenario.
Here the system does not allow more than 1 item to be added, if you have more repair products then, then you need to add more line items keeping 1 EA for each item.

Resolution

The SAP Business ByDesign is working as designed.

Keywords

KBA , AP-IDP , Inbound Delivery Processing , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1302 ; SAP Business ByDesign 1305 ; SAP Business ByDesign 1402 ; SAP Business ByDesign 1405 ; SAP Business ByDesign 1502 ; SAP Business ByDesign 1505 ; SAP Business ByDesign 1508 ; SAP Business ByDesign 1511 ; SAP Business ByDesign feature pack 4.0