1864991 - Error: "The viewer could not process an event. Failed to execute query" is displayed for Crystal Report for Enterprise on BI Launch Pad

Symptom

Error: "The viewer could not process an event. Failed to execute query" is displayed for Crystal Report for Enterprise on BI Launch Pad
Web Intelligence is refreshed correctly which against the same universe.
In the Crystal Report processing server log:"Error=DBDriver failed to load : C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\dataAccess\connectionServer\drivers\lib64\dbd_oci.dll"

Environment

BI Platform 4.0 Support Package 04
Crystal Reports for Enterprise Support Package 04

Product

SAP BusinessObjects Business Intelligence, Edge edition 4.0, standard package

Keywords

CR4E, CR, ORCL, 32 bit, 64 bit,BILaunchPad, Dashboard, WebI, retrieve, configuration, dll , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.