SAP Knowledge Base Article - Public

1866456 - Unable to Edit E-Mail Field via Self-Services

Symptom

When a service agent or employee is trying to maintain or change his/her e-mail in the Home work center, the E-Mail field is greyed out and he/she can't edit it.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Work Center Home.
  2. Choose view Self-Services overview.
  3. Choose Edit my Contact data under Company Address Book.
  4. E-Mail field is not editable / is greyed out.

Cause

Service agents and employees cannot maintain or change their E-Mail address in the Self-Services overview via My Contact Data. Due to security reasons, the E-Mail field has been made read only. If employees or service agents want to maintain or change their E-Mail address, they need to contact their administrator to perform the action.

Resolution

Employee data can be maintained in Personnel Administration work center.

The workplace e-mail address of an service agent can be maintained as follows:

 (1) From Business Partner Data work center.

  1. Go to work center Business Partner Data.
  2. Choose view Service Agents.
  3. Choose the desired service agent.
  4. Choose General under Edit button.
  5. Click on link Copy Address under In-House Address.
  6. Allocate the desired address to the service agent. Once you allocate the In-House Address, the field E-Mail will be enabled under In-House Communication.
  7. Enter the In-House Communication details, such as E-Mail etc.
  8. Review the details and click Save to save the details.

 (2) From Supplier Base work center.

  1. Go to work Center Supplier Base.
  2. Choose the View Service Agent.
  3. Choose the desired service agent.
  4. Choose General under Edit button.
  5. Click on link Copy Address under In-House Address.
  6. Allocate the desired address to the service agent. Once you allocate the In-House Address, the field E-Mail will be enabled under In-House Communication
  7. Enter the In-House Communication details, such as E-Mail etc.
  8. Review the details and click Save to save the details.

The new workplace contact details are saved to the system which will be replicated in the Home Self-Services work center.

Keywords

employees agents you email id selfservices selfservice self services service  available possible able  read only read-only try grayed  be edited attempt are , KBA , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , How To

Product

SAP Business ByDesign all versions