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SAP Knowledge Base Article - PreviewSymptom
When a call is placed through an IVR (Interactive Voice Response), if the caller decides to opt out from receiving a call back, the caller is not placed back into the original queue.
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Environment
SAP Business Communication Management 7.0 through 7.0.4.100
Product
SAP Contact Center, on-premise edition 7.0
Keywords
KBA , CRM-BCM-CMS , Please use CRM-CCI , Problem
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