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1867233 - WIReportServer.exe crashes at KERNELBASE.DLL

Symptom

  • WIReportServer.exe crashes at KERNELBASE.DLL
  • The following event log is output in the Event Viewer

Faulting application name: wireportserver.exe
version: 12.4.4.1557, time stamp: 0x50bcac31
Faulting module name: KERNELBASE.dll
version: 6.1.7601.17651, time stamp: 0x4e211319
Exception code: 0xc0000005
Fault offset: 0x0000b9bc
Faulting process id:  0x3010
Faulting application start time: 0x01ce4c7fc5c11e80
Faulting application path: C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\wireportserver.exe
Faulting module path:  C:\Windows\SysWOW64\KERNELBASE.dll
Report Id:  25bd4992-b877-11e2-b740-005056ad0faf

 


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Environment

  • SAP BusinessObjects Enterprise XI 3.1 Service Pack 4, Service Pack 5

 

Product

SAP BusinessObjects Enterprise XI 3.1

Keywords

Webi, Web Intelligence Processing server, crash, IIS, IIS 7.0, IIS 7.5, XI3.1, XI 3.1 , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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