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SAP Knowledge Base Article - PreviewSymptom
You have configured some changes for SMS channel in IA, but the SMS engine does not take the changes.
Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
SAP Business Communication Management 7.0 to 7.0.4.100
Product
SAP Contact Center, on-premise edition 7.0
Keywords
BCM Contact Center SMS IA, Infrastructure Administrator , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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