Symptom
- BCM (Business Communication Management) queues are displaying as un-available (in red) within CRM Interaction Center Dialpad window
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Environment
- SAP Business Communication Management 7.0 to 7.0.3.100.
- CRM (Customer Relation Management 2007 and up.
- BCM/CRM integration.
Product
SAP Contact Center, on-premise edition 7.0
Keywords
Queue Presence, Queues,presenceStatus, getQueuePresence , KBA , CRM-BCM-CMS , Please use CRM-CCI , Problem
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