SAP Knowledge Base Article - Preview

1869372 - BCM 7.0 / CRM Interaction Center - Queues are in Red in Dialpad

Symptom

  • BCM (Business Communication Management) queues are displaying as un-available (in red) within CRM Interaction Center Dialpad window


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Environment

  • SAP Business Communication Management 7.0 to 7.0.3.100.
  • CRM (Customer Relation Management 2007 and up.
  • BCM/CRM integration.

Product

SAP Contact Center, on-premise edition 7.0

Keywords

Queue Presence, Queues,presenceStatus, getQueuePresence , KBA , CRM-BCM-CMS , Please use CRM-CCI , Problem

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