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1870987 - Customer (AET) defined fields are not working in SAP CRM Web UI


After transporting customer defined fields, they are not working fine:

  • Fields do not showing up
  • Fields show up as "<#NO METADATA>"
  • Value can't be set for this field

But all of them are working fine in development system.

Sometimes, exceptions are observed together with the above symptom. The following is one example of exception:

pic 1.jpg

An exception has occurred during program processing. When click to display details, it contains the following Exception Details:

CX_CRM_CIC_PARAMETER_ERROR - Entry parameter  of method CL_CRM_BOL_ENTITY->SET_PROPERTY contains value Zxxxxx 

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."



  • Systems with WEBCUIF software component.
  • New fields have been created by AET or manually. 
  • Shared memory has been activated for CL_CRM_GENIL_MODEL_SHM_AREA in transaction SHMM in production system
  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA


SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions


production, AET, shared memory, SHMM, CL_CRM_GENIL_MODEL_SHM_AREA, CL_CRM_GENIL_SHARED_MODEL, CL_CRM_GENIL_OBJ_MODEL, invalidate, Start Constructor, transport; custom , KBA , CA-WUI , WebClient User Interface , CA-WUI-GOL , Generic Object Layer , How To

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