SAP Knowledge Base Article - Preview

1871882 - SAP BI Mobile App Authentication password reset


  • After setting a user's password and using the 'Must Change Password at next login' setting the SAP BI Mobile app does not prompt the user to change the password and shows the user as disabled when logging in.
  • Error "The user account has been disabled. (FWB 00012)" is displayed in SAP BI Mobile App.



  • SAP BusinessObjects Business Intelligence 4.x [4.0 / 4.1 / 4.2]
  • SAP BI Mobile App
  • Supported iOS and Android OS


SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2


FWB 00012, FWB00012, Windows AD, LDAP, SAP, AUTH, Ent, Enterprise , KBA , BI-BIP-MOB , Obsolete;use:MOB-APP-BI-BB Blackberry,MOB-APP-BI-SRV server , MOB-APP-BI , Business Intelligence Mobile , Product Enhancement

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