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1873049 - Your workplace e-mail address and/or telephone number is not maintained


You are accessing the Self Services with the intention to maintain the workplace e-mail. But you don't find an according option.

The workplace e-mail is required for various scenarios, for example:

 Sending cases to the Service Provider

Knowing the e-mail and phone number contact data is a requirement for forwarding cases to a service provider. Without the data, you can only save the case locally. Once the data is maintained, you can continue working with the case.

Form Output

The form framework is highly customizable. You may have chosen to add an employee/agent e-mail address printed on your custom designed form output.



  • SAP Business ByDesign
  • SAP Cloud for Travel and Expense
  • SAP Cloud for Financials
  • SAP Cloud for Customer


SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Financials all versions ; SAP Cloud for Travel and Expense all versions


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