SAP Knowledge Base Article - Preview

1873252 - History Search Contact shows ID "Unknown"

Symptom

  • In the Communication Desktop Terminal "CDT" -> History Search tab, some IDs return as "Unknown":
    CDt1.png
  • Same happens in the "Calls dialog page":
    cdt2.png

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

BCM Contact History emails CDT Unknown, SAP Contact Center phone number call list missed calls toll free , KBA , CRM-CCI , Contact Center Infrastructure , How To

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